Shipping/Freight Terms
Products sold exit directly from our warehouse. Purchaser agrees to pay freight and shipping.

Cancellations
Orders cannot be cancelled after they have been processed.

General Returns
All returns (whether for product defect or otherwise) must be requested within 15 days of invoice. Returned merchandise will ONLY be accepted with an issued Return-Authorization number and ONLY within 15 days of issuing of that Return-Authorization number. All Special Order products, paints, chemicals, lubricants and fire extinguishers are non-returnable once ordered.

All returns (except for returns involving a verified product defect), will be subject to a 25% restocking charge.

Merchandise returned as defective will be thoroughly tested and inspected. For merchandise that is verified as defective, Equipment Solutions will either (at its sole discretion) repair or replace the merchandise at no charge, or issue a full credit for the defective merchandise, including freight. Merchandise that is returned as defective, but that is determined to work properly, will be subject to a testing fee and the 25% restocking charge.

Credit will not be issued for merchandise damaged due to corrosive materials, abuse, alteration, or misuse.

Before returning any merchandise to Equipment Solutions, a Return Authorization Number must be obtained from our sales/customer service department. Your request must include:

1. Part number and description
2. Reason for return
3. Invoice number / Order number
4. Customer’s P.O. number

Merchandise must be returned “Freight Prepaid,” with the Return Authorization Number clearly labeled on the outside of the package. Parts must be new, in original packaging, in salable condition, and originally purchased as service parts from Equipment Solutions.